Return, Refund & Cancellation Policy

We are committed to supplying high-quality CNC tooling solutions. This policy defines how returns, refunds, replacements, and cancellations are handled.

1. Returns

• Products may be returned within 7 working days of delivery.
• Items must be unused, undamaged, and in original packaging with proof of purchase.
• Customer should make an invoice for the unused return products.

2. Refunds

• After receiving and inspecting returned items, refunds will be initiated within 7–10 business days to the original payment method.
• Shipping and handling charges are non-refundable.

3. Replacements

• If a customer receives a defective, damaged, or incorrect product, replacements will be provided at no extra cost.
• Notification must be sent within 48 hours of receiving the delivery, along with clear proof/images.

4. Cancellations

• Orders can be cancelled before shipment dispatch.
• Once the product is shipped, cancellation is not possible. Customers may still request a return as per the return policy.

5. How to Contact for Returns/Refunds/Cancellations

• Customers must email us at support@hardmetalprecisiontools.com or call [Customer Care Number].
• Return authorization will be issued, and shipping instructions will be shared.
• Unauthorized returns will not be accepted.